Contact Us
Get in touch with GO Transit for questions about traveling with your pet
Customer Service
Phone
Available daily 6:00 AM - 1:00 AM
Email
customer.service@gotransit.com
Response within 2-3 business days
Live Chat
Available on gotransit.com
Monday to Friday, 7:00 AM - 7:00 PM
Head Office
Metrolinx Head Office
97 Front Street West
Toronto, ON M5J 1E6
Canada
Office Hours
Monday to Friday
8:30 AM - 5:00 PM
Online Resources
Official Website
Customer Comment Form
Lost and Found
Social Media
X (Twitter)
Service updates and news
Facebook
Instagram
Before You Contact Us
Many common questions about traveling with pets on GO Transit can be answered on our website:
- Review our Pet Policy for carrier requirements and rules
- Check the FAQ page for answers to common questions
- Read our Travel Tips for advice on preparing for your journey
Emergency Situations
If you experience an emergency while traveling on GO Transit, please contact the train crew or bus operator immediately. For medical emergencies, call 911.
Accessibility Services
GO Transit is committed to providing accessible services for all passengers, including those traveling with service animals. For accessibility-related inquiries:
- Visit the GO Transit Accessibility page
- Call the dedicated accessibility line at 416-869-3200
- Email accessibility inquiries to accessibility@metrolinx.com